Legal Information on DMF Express

General Forwarding Conditions

Mon, 01 Jan 0001 00:00:00 +0000

The general forwarding conditions (VZP) of DMF express s.r.o. supplement §§ 601 - 609 of the Slovak Commercial Code on the forwarding contract and are based on the general forwarding conditions of the Association of Logistics and Freight Forwarding of the Slovak Republic (ZLZ SR). They are issued in Slovak. The legally binding version is the Slovak original. The summary below is provided for convenience only.

Key points

Scope. The VZP apply to domestic and international forwarding where they form part of the forwarding contract. Deviating provisions of the individual contract take precedence.
Contract. The forwarding contract is concluded by unconditional acceptance of the order (forwarding instruction) and is in writing, including electronic form, unless agreed otherwise.
The forwarder arranges carriage in its own name and on the customer’s account with professional care, may choose the mode of transport and the carrier, may perform the carriage itself unless the customer forbids it, and insures the consignment only on express instruction.
The customer must provide correct information on the goods - type, quantity, packaging, dimensions, weight, whether they are dangerous goods under ADR/RID - and on applicable customs and permit requirements.
Liability. The forwarder’s liability is limited; for damage during carriage it is capped at EUR 50,000 per claim, for delay at the agreed freight charge, and for storage at 3.925 SDR per kg (max. 3,925 SDR per consignment). Loss of profit and indirect damage are excluded except in case of intent. A higher limit can be agreed for high-value goods.
Payment. Invoices are due within 15 days of issue unless agreed otherwise and must be accompanied by the CMR and delivery notes. Late payment: contractual penalty of EUR 25 per day excl. VAT, second and further payment reminders EUR 100 each, and default interest of 0.05 % per day (18.25 % per year) after 7 days.
Lien. The forwarder has a right of retention over the consignment to secure its claims.
Governing law. Slovak law, unless the parties expressly choose another law in writing in the order.
Effective date. The VZP are effective from 5 October 2023.

Questions about the conditions: info@dmfexpress.sk.

Privacy Policy & GDPR

Mon, 01 Jan 0001 00:00:00 +0000

1. Controller

DMF express s.r.o., Svätovavrinecká 13920/10, 831 01 Bratislava – Nové Mesto, Slovak Republic, Company ID (IČO) 55 071 724, is the controller of personal data processed in connection with this website and its services.

Contact for data protection matters: info@dmfexpress.sk.

2. What data we process

Enquiry and quotation data - the name, company, email address, telephone number and shipment details you submit through the contact form or send us by email or phone.
Contractual data - data necessary to perform transport and forwarding contracts, including consignee and consignor contact details supplied by the customer.
Technical data - data processed automatically by the web server when the site is accessed, such as IP address, browser type and time of access, for the purpose of operating and securing the site.

This website does not use advertising cookies. Analytics cookies are used only with your consent (see below). Fonts are self-hosted, so no font provider receives your IP address. The contact page embeds a map from OpenStreetMap; when that map loads, your browser contacts openstreetmap.org.

Terms & Conditions

Mon, 01 Jan 0001 00:00:00 +0000

The general terms and conditions (VOP) of DMF express s.r.o., Svätovavrinecká 13920/10, 831 01 Bratislava, Company ID (IČO) 55 071 724, registered in the Commercial Register of the District Court Bratislava III, section Sro, file No. 172153/B, are issued in Slovak under § 4 of Act No. 56/2012 Coll. on Road Transport. The legally binding version is the Slovak original. The summary below is provided for convenience only.

Key points

Scope. The VOP govern all contracts, orders and implied contracts between DMF express and its customers. The customer’s own general terms apply only where DMF express has expressly agreed to them in writing. Matters not covered are governed by Slovak law, in particular the Commercial Code.
Orders. Orders are placed in writing or electronically; urgent orders by phone must be confirmed in writing without delay. A contract is concluded when DMF express confirms the order in writing.
Cancellation. If a confirmed order is cancelled less than 48 hours before delivery, a contractual penalty applies: 20 % of the price if notice is received more than 24 hours before the service, 50 % if received less than 24 hours before. Cancellations are accepted until 16:00; after that the next working day from 07:00 counts.
Delivery. Delivery dates may be extended by the duration of force majeure (strikes, measures of public authorities, natural disasters). Visible defects must be reported in writing within 48 hours of the goods becoming available to the customer.
Prices and payment. Prices are quoted excluding VAT. Late payment bears default interest of 18.25 % per year. Unilateral set-off by the customer is not permitted.
Liability. Liability for damage is limited to the insurance cover for liability for goods or, where there is none, to the cost of repair; the limitation does not apply to intentional damage or gross negligence.
Claims. Claims are submitted with photo documentation to info@dmfexpress.sk.
Effective date. The VOP are binding from 5 October 2023.

For international carriage of goods by road the CMR Convention applies in addition to these terms. Questions about the terms: info@dmfexpress.sk.